Due to the custom nature of the item we do not accept returns, exchanges or requests for alterationsafter delivery. We ask that you communicate any specific requests through our message conversationduring the order process. We only know about a preference or request if you specify it in your message.We will always do our best to accommodate your requests!

Due to the high volume of orders that we create and ship every day we are unable to send photos orcreate mock-ups before production and shipment. We do have a photo proof package listing forpurchase if you are interested.

The best way to make sure that your colors are matched as closely as possible is to send a) photos or b)links to items or colors that you're trying to match. You can send photo attachments or insert links in ourmessage conversation both before and after you place an order.

There are no refunds since every item is custom. If an item is ruined during shipment we have insured itsvalue up to $100 and you can submit the claim to USPS online to have that insurance amount sent toyou as a check in the mail. If you would like more than $100 of insurance please let us know at the timeof purchase. Note that when submitting an insurance claim **You MUST have photos of the item and thebox/packaging and you must retain the box/packaging to take to the post office if proof of damage isrequired. Shipping insurance MAY also require that the customer take the damaged item to a waste yardfor disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within48 hours of the package arriving.

All orders will be processed in our standard 7-10 business days. If you need it SOONER you can purchasethe Rush Order Fee, and these items will be processed in 2 business days.

Kits Threads not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- allcircumstances which are beyond our control. Once we hand your item over to the shipping carrier it istheir responsibility to deliver the item-- please contact the shippingcarrier directly regarding delays orlost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point fromthe shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% offsale a week after you order we do not go back and refund all previous customers that 10% off amount.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible forpaying for re-shipment.

For clothing items, please hand wash items with cold water, do not bleach, do not dry clean, and donot iron directly on the design.

A detailed size chart is available in all listings. It is the buyer's responsibility to select the appropriate size.